The CLIENT partnered with Prople to provide services for their daily ordering process. Prople’s task included taking phone calls and manually encoding orders using their ordering system. The main challenge in the course of the engagement was the heavily manual process. To facilitate a more efficient way to deliver the service, an assessment of the CLIENT’s service delivery requirements required for a “time and motion” study to observe actual workflow and turnaround time. The result of study enabled Prople to design and introduce an in house tool for processing purchase orders online called PIMS (Prople Information Management System). PIMS provided a solution for Consignment Sales and Inventory process, and for outright sales order processing of Consumer Product Division. The system is capable of eliminating the manual encoding by using PIMS as a middleware to produce an uploadable file to the system.

Prople’s engagement expanded to other services such as IT Infrastructure Management, Accounts Receivable, and Collections. In nine (9) years, the project team grew from 10 to 30. This growth can be attributed to the team’s effectiveness and efficiency in the delivery of the agreed services.

The principle of adopting best practices and continuous process improvement is evident in the way Prople managed the engagement over the years, resulting to consistency in meeting the CLIENT’s standards and expectations.